Global research and advisory firm Gartner predicted in 2023 much of what we are experiencing today. Generative AI, digital customer service, and conversational user interfaces are transforming the ...

LiveChat offers live chat and help desk software for businesses. Through a new integration with the company’s other product, ChatBot, it has released new chatbot capabilities designed to help ...

Chatbots have settled into a permanent role within enterprise systems. By 2026, they support customer interactions, employee ...

To increase employees' knowledge and use of healthcare benefits, more education is required. Brokerage firm Nava Benefits wants to help benefit leaders prioritize this with a new AI chatbot that takes ...

Hiring isn’t broken because we lack tools. It’s broken because our tools don’t act. In my conversations with TA leaders at some of the world’s most respected companies, the same challenges come up ...

As 2025 comes to a close, AI chatbots are no longer judged on novelty or demos. Instead, investors now look at scale, daily ...

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led ...