Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

Dublin, Aug. 18, 2025 (GLOBE NEWSWIRE) -- The "Conducting Successful Complaint Investigations in Regulated Industries (ONLINE EVENT: September 23, 2025)" training has been added to ...

A customer complaint is a good opportunity to get an accurate snapshot of customer perception, and it tells a lot about a small business's performance. "Entrepreneur" magazine's website says that it ...

Not responding to a customer’s complaint on Twitter is like hanging up the phone on him–with millions watching. No matter the size of your business, your success will always lie in your ability to ...

It's only a matter of time until your business receives a customer complaint. When the inevitable occurs, discuss the complaint with employees to resolve the situation effectively. With the right ...

Laurie has over 20 years of go-to-market strategy experience and is currently the Chief Marketing Officer at Bizagi. Most of us have had that moment of utter frustration: You call a business with a ...

Let’s say, your medical device business has received a complaint from a customer. It happens to all medical device manufacturers and the complaint can range from the relatively minor to severe with ...