Holiday shopping seasons and other peak periods are huge opportunities for a profit boost, but also introduce challenges as customer expectations ramp up. Everyone feels the pressure to deliver during ...

With vaccinations of more than half the U.S. population done, retailers and brands are gearing up for consumers to come back to physical stores — in full force. But pandemic-related, consumer behavior ...

Advisor mentality shift. Brands should adopt an advisor role to build loyalty and offer personalized recommendations based on consumer preferences and trends. AI-driven commerce growth. Conversational ...

Understanding customers' individual needs throughout the shopping journey is key to keeping online shoppers satisfied and loyal. The features consumers consider essential to a seamless shopping ...

MINNEAPOLIS & SAN FRANCISCO (April 25, 2024) — Today, Best Buy and CNET announced a first-of-its-kind partnership that transforms how brands can engage consumers while they discover and shop for the ...

There are many different ways that consumers interact with your business. Some of these channels include your physical business location, the telephone during conversations with a customer service ...

With COVID-19 accelerating digital engagement transformation efforts by six years on average, a strong customer service holiday shopping strategy takes on an even greater urgency for 2020. Today’s ...

With these tips, your online business can offer a more enjoyable experience, set itself from the competition and encourage repeat purchases. Opinions expressed by Entrepreneur contributors are their ...

Forbes contributors publish independent expert analyses and insights. Kathleen Walch covers AI, ML, and big data best practices. Nov 11, 2024, 12:24pm EST From personalized shopping to streamlined ...

Retailer’s annual How We Shop, Live & Look report shows shoppers are snapping up 70s-influenced furniture and fashion. Macrame pouffe, anyone? Crank up the Demis Roussos, break out the stuffed olives ...