E-commerce returns management: Tips for transforming reverse logistics from cost center to customer loyalty driver

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and customer-focused strategies.

E-Commerce Returns Of Holiday Purchases Down 2.5%, Adobe Reports

Lower return rates could be an indication AI is helping consumers make more informed shopping decision during the holiday season.
Morningstar

Return Fees Now Standard as Ecommerce Brands Crack Down to Protect Margins, Loop Report Finds

Leading brands are transforming post-purchase processes to drive loyalty and revenue amid rising costs. Loop today announced the release of their 2025 State of Ecommerce Returns Report, which found ...
Retail Dive

Rethinking eCommerce returns as a value driver

Retail logistics is undergoing a profound shift with the continued growth of eCommerce. As consumers embrace online shopping, return volumes have surged across all major retail categories. In fashion ...