The internal and external customer nomenclature has existed for decades. The external customers don’t work for your company; they’re the folks who pay for a new install or a repair. The internal ...

It would seem like the task of understanding external customers would rest squarely on the shoulders of the marketing team. However, it's also an IT challenge in 2018 and beyond. I used to think it ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” The people who fill the company ...

NEW ALBANY, Ohio (WCMH) — Intel announced it will need to get external customers for its manufacturing division, or it may need to stop all work in Ohio. To understand 14A’s importance, it’s crucial ...

Most of us at some point in our careers envision what it would be like to be a chief officer or even a fire chief–a big office, a leather chair, gold bugles and the glitz and glamour of being the fire ...

It seems like a straightforward question: When you work in IT, who are your customers? We use the term all the time. We talk about customer satisfaction, customer relationships, customer service and ...

How many times have you started an argument with a friend, family member or significant other, and when you stopped to think about it, you realized that the entire argument could have been avoided by ...

Opinions expressed by Entrepreneur contributors are their own. Are you gearing up to launch an internal customer service initiative? Well, you’ve come to the right place. I’m happy to equip you with ...

SAN FRANCISCO (Reuters) -Intel warned investors on Thursday that it may have to get out of the chip manufacturing business if it does not land external customers to make chips in its factories. New ...

NEW ALBANY, Ohio (WCMH) — Intel announced it will need to get external customers for its manufacturing division, or it may need to stop all work in Ohio. Last week, Intel announced it is further ...