9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
WDTN

How to Handle Angry and Abusive Customers

VERNON, BC, CANADA, July 18, 2023/EINPresswire.com/ -- Unfortunately, dealing with angry and abusive customers often comes with working in a call center, leading to ...
Business Insider

Leaked T.J. Maxx document shows the extreme lengths angry customers will go to get their hands on viral products like Rae Dunn mugs

Some T.J. Maxx customers can get aggressive with employees and other shoppers. A leaked internal document provides a de-escalation protocol for employees. It uses Rae Dunn shoppers as an example of ...
Sacramento State University

Customer Engagement

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...
The Business Journals

Deal with angry customers by preventing problems in the first place

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. <span>Having been in the customer service industry for more ...
Forbes

How AI Will Surpass Humans At Handling Customer’s Emotions

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most important challenges that businesses face: connecting with customers on an ...