Customer experience is the new frontier of business differentiation. Eighty-nine percent predicted that by 2016, they will separate themselves from their competition on the basis of customer ...

The pandemic complicated dealerships' approach to doing business in person when e-commerce accelerated, a Google automotive executive said. But keeping up with the shift to online sales can be ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

While many things changed in 2020, in the e-commerce industry things may have shifted particularly drastically, with an impressive spike in online shopping on a global scale. Pandemic lockdowns ...

The online shopping experience has undergone several transformations since the onset of the internet marketplace. The companies that have found the most success in the e-commerce space have been able ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

The online landscape is undergoing a paradigm shift orchestrated by the transformative power of Artificial Intelligence (AI). Imagine entering a virtual world where every interaction is personalized, ...

In addition to disrupting daily life, the COVID pandemic accelerated the widespread adoption of e-commerce for both B2B and B2C buyers worldwide. Global e-commerce rose 18 percent to $3.46 trillion in ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

The explosion of online shopping has made it easier for businesses to reach broad audiences with very few barriers. While it made the industry ripe for competition, it also introduced an obstacle ...