Even though Salesforce is investing heavily in agentic AI, executives recognize the limitations of the technology. The large language models that power the technology can’t achieve 100% accuracy, ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

Salesforce Inc. is going all-in on artificial intelligence agents with this week’s announcement of Agentforce 360, an enterprise-wide platform that infuses agents into nearly every application the ...

SAN FRANCISCO — As the Trump administration shrinks the federal workforce, the private sector is developing artificial intelligence that could fill in gaps — specifically, agentic AI, technology that ...

Salesforce announced Monday the latest version of its AI agent platform as the company looks to lure enterprises to its AI software in an increasingly crowded market. The customer relations manager ...

The Internal Revenue Service is preparing to lean on artificial intelligence to keep taxpayer services running even as its human workforce shrinks. The agency plans to roll out Salesforce-built AI ...

Data 360 (formerly Data Cloud), which helps customers unify their data into a single source, has been another growth driver. The number of records the platform collected and processed more than ...

Adobe (NASDAQ: ADBE) and Salesforce (NYSE: CRM) both reported earnings showing software giants racing toward AI through completely different routes. Adobe embedded generative tools into its creative ...

Salesforce, the global enterprise software giant, hosted Salesforce Innovation Day Taipei on November 13, unveiling its latest agent-based AI platform, Agentforce 360, designed to help companies ...

Enterprise giant Salesforce is looking to ride the vibe-coding wave — where developers describe what they want in natural language and AI agents write the code — with its new AI-powered developer tool ...