Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Luddites" is pushing back against screen addiction and questioning whether more technology really means progress.

Overview AI agents will automate core banking workflows while assisting frontline teams.Hyper-personalized financial ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

I worked in federal housing agencies after 2008 and I often wonder if agentic AI could have mitigated some aspects of that ...

Australia’s corporate pivot on artificial intelligence is accelerating, as the nation’s most influential chief executives ...

Rex Insurance CEO discusses how climate change is creating new risks, demanding stronger insurance coverage and industry ...

What jobs are they doing? We’ll answer that in a second, but we want to start with the lay of the land. Because it’s shifting fast.

The United States stands as the global hub of technological innovation, hosting some of the most influential Information ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

SB 281 requires courts to give an immigration advisement before a guilty plea or a no-contest plea. The court must advise the ...

The technology world is evolving from simple chatbots to 'autonomous agents' capable of carrying out complex tasks on their ...